On of our users’ most frequently asked questions is; how is the rental cost calculated? This applies to both owners and drivers. In order to not waste your time explaining this by phone, we have decided to write an article where we will explain everything to you in detail. And because we don’t want to overwhelm you with theory, we’ll explain it with examples.
Renting a car for less than 3 days? Plan carefully!
When we negotiated you rental conditions, the insurance company needs to count calendar days. But we have got a better deal for you - we do not count the first day of the loan as a calendar day but as a 24 hour period. This means you can rent a car for one day starting at 11:00 am and return it by 11:00 am the following day. Even if you have a car past the chime of midnight, the loan will be counted as only one day. However, the insurance price will be multiplied by a factor of 1.6.
We recommend that you watch the clock carefully. If you miss the deadline to return the vehicle by even half an hour, the app switches to a calendar day system and you will have to pay for the next day.
Why do we calculate rentals by calendar days? It’s better!
Especially for you! If you rent a car for more than one day, you don’t have to worry about what time it’s returned. From the second day of the rental, it is up to you to agree with the owner of the car; so, if it was originally agreed to hand over at 11:00, but you simply can’t make it at that time and will be late, just contact the owner, arrange with him or her and then let us know the new arrangements through the customer service line. We will adjust the rental end time in our system and you will not be penalized for late return or loan increase, you also need to cover the extra insurance costs as the rental will switch to calendar days.
What about the refundable deposit?
Without these, HoppyGo doesn’t work. We use them to enable us to better, and more efficiently, deal with minor claims, or to reimburse our owners, for example, for kilometers used over the agreed upon arrangement.
The amount of the refundable deposit depends on the type of insurance the driver chooses. With basic insurance, a 10% deductible we hold 5000 CZK, and with premium insurance, with 5% deductible, then we hold 1000 CZK. This deposit will be withdrawn from your account when you pick up the car from the owner and will be returned to your account in full within three business days of the car’s return.
Also, if you return the car with less fuel than at the beginning of the rental, or if you drive more kms than the rental limit, we will deduct the corresponding amount from the refundable deposit and return the remainder to your account within three business days of handing the car back to its owner.
What else affects the rental price?
Of course, the length. The longer it is, the lower the per day cost of renting the vehicle.
Next is liability insurance, for only an additional 100 CZK per day, you can also order liability insurance, AKA “stupidity insurance”. This additionally covers such inconveniences as interior damage, loss of car keys, refueling or punctured tires.
Finally, there’s the premium insurance price. It has significantly better coverage, lower deductible and refundable deposit, but its price depends on the current value of the car.
Is there anything clear about our rental price calculation? Email us at info@hoppygo.com or call our customer service at +420 220 311 769 .
We’ve added a lot of new users and many of you are asking us the same questions. What insurance options do we have, what are the differences between them, what do they cover, and why should drivers also order liability insurance? We will address all of these below.
Basic vs. Premium insurance
Here’s how our insurance works. Insurance is always negotiated for the rental period of the car and is valid from the moment we receive a message from you that the payment for a rental is in order.
Drivers have a choice of two types of insurance: basic or premium. So, what’s the difference between them? With the basic insurance you have to pay a refundable deposit of 5000 CZK and in case of an insured event you will have a 10% deduction with a minimum payment of 10 000 CZK. Alternately, with premium insurance you will pay a refundable deposit of 1000 CZK and in case of an insured event, a deduction of 5% with a minimum 5,000 CZK. Both types of insurance are subject to a fee based on the current market value of the car and whether the vehicle falls into the category of regular or luxury car.
What is covered with insurance?
Let’s take a look:
1. Collision insurance – it covers everything from the collision, “Act of God” insurance: fire damage, explosion, lightning, hail, gale, falling debris, flooding, and acts from other persons (i.e. vandalism, theft of the vehicle and fraud insurance.)
2. Vehicle glass insurance – all of the glass on the car. If it is possible to repair the damage, you can even avoid paying a deductible. Just go to a certified service provider. However, if the window needs to be replaced, the maximum amount is limited to 10,000 CZK, with a deductible of 500 CZK.
3. Vehicle Replacement Insurance – In case you need it as a replacement for a car rented by HoppyGo. Again, the maximum amount is limited to 10,000 CZK, with a deductible of 500 CZK.
4. Driver Assistance – this includes: towing a car to the nearest service station or repairing it onsite, providing alternative transport, accommodation at the location of the insured event, or the cost of traveling back home. Also, legal and interpreting service when needed, spare parts provision or even financial distress assistance related to an insured event (abroad only) with a loan. Fulfillment limit of 10,000 CZK.
What is liability insurance, and do I really need it?
Liability insurance, also known as “oh crap insurance”, covers inconveniences such as spilled coffee in the interior, a punctured tire, lost car keys, or the exchange of fuel in the tank, all up to CZK 50,000.
Does this seem unnecessary? Let’s review at the numbers. This insurance costs 100 CZK per day, and even something as simple as cleaning the interior of a car, or the production of new keys, can sometimes run into the several thousands.
What our insurance does not include:
The only insurance that is excluded from our services is the third-party insurance that is provided through the owner with his / her insurance company under applicable law(s).
Where can I find the green card?
The owner is obliged to give you the “green card” as well as the “small technical” document during the handover of the vehicle.
What if the owner doesn’t want to rent a HoppyGo car?
This is, of course, his choice. If he proves that his insurance contract allows the car to be rented, we have no problem with it. However, it is necessary to bear in mind that all the problem solving remains with the owner and the driver and we are not responsible for the handling of the insured events. Drivers must then be aware that the terms of their own insurance policies may differ from the standard terms of the HoppyGo insurance. You can find more detailed information directly from the car owner.
How to report an insured event?
If you are involved in a traffic accident, contact the owner of the car in advance to report an accident to his insurance company.
If it is an event covered by our insurance, inform the owner of the car and then our call center. You can contact us through our Infoline, at +420 220 311 769 and then just press the 3 to get connected to us.
Do you have any other question for us ? Email us at info@hoppygo.com.
This article is not a binding legal document, it is only a brief statement of terms. For specific terms and conditions, please refer to the General Terms and Conditions of Insurance on the General Terms and Conditions page.